The order can be returned or exchanged within 7 days from the date you receive the product. The product can be easily picked up by our logistics partner.
If you wish to return or exchange the product, you need to call our helpline number +917056170465 or email us at info@diamondiary.com stating that you want to return or return the product. Please use the e-mail ID used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping and take the following steps:
a) Pack your order in original packaging and mention your name, order number and mobile number.
b) First you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed.
c) Enclose the original invoice, guarantee/warranty card & other tag, if any.
d) Our logistic partner will pick up the package from you.
e) Post inspection, only after we get a go-ahead from the QA (quality assurance) team, the credit for exchange will be confirmed or refund against return process will be initiated. Refund process will take 7 business days from the day when product is received back.
Please note that returns are not accepted for any damaged products or for coins, silver products, and nose pins