Lifetime Exchange And Buyback Policy
Lifetime Exchange And Buyback Policy
We offer Lifetime Exchange & Buy Back on all jewellery purchases* made from Diamondiary within India. You may avail Lifetime Exchange & Buy Back by presenting your purchase at a store or raising a request online. The exchange/buy back value will be calculated as per the current market value on the day the exchange request is raised. ₹ 500 processing charges for shipping and handling, along with any applicable deductions as mentioned below, will be applicable if the Lifetime Exchange or Lifetime BuyBack is initiated online. If the product is handover at the store; ₹ 500/- processing charges will not be applicable.
If you received a any discount while making your purchase, we will deduct the equivalent value, as applicable.
For solitaire jewellery, if the solitaire certificate(s) is missing, then a standard deduction of ₹ 2000 will be applicable per certificate. For larger solitaires, the deduction may be higher than ₹ 2000 based on the size.
Lifetime Exchange
If you choose to avail Lifetime Exchange on your purchase, the final exchange value will be credited towards your Diamondiary account after Quality Check (QC). The credited amount will remain valid for 30 days and can be used to purchase jewellery (except Coins and Loose Solitaires) with us. You cannot encash the amount.
Lifetime Buy-Back
If you choose to avail Lifetime Buy Back on your purchase, the final buy-back value will be transferred to your bank account after Quality Check (QC). Transfer of the amount will be done in the name of the original buyer upon providing the relevant documents such as invoice copy, certificates and bank details.
| Category | Exchange Value | BuyBack Value |
|---|---|---|
| Gemstone Jewellery | 100% of gold value at current market rate 90% of gemstone value at current market rate | 100% of gold value at current market rate 80% of gemstone value at current market rate |
| Plain Gold Jewellery | 100% of gold value at current market rate | 100% of gold value at current market rate |
| Coins | 100% of gold/silver value at current market rate | 100% of gold/silver value at current market rate |
| Diamond Jewellery & Solitaire Jewellery | 100% of gold value at current market rate 90% of diamond/gemstone value at current market rate 90% of solitaire value at current market rate (Up to INR 10 lakh) | 100% of gold value at current market rate 80% of diamond/gemstone value at current market rate 80% of solitaire value at current market rate (Up to INR 10 lakh) |
Note:
- You will be required to provide confirmation via mail on the valuation after QC to approve or reject the calculation. Once you accept the valuation, the amount will be refunded to your bank account. In case of non-approval beyond 15 days, the amount will be auto-refunded to your bank account. In case of rejection, we will ship the jewellery back to you.
- Based on our quality inspection, we reserve the right to change the exchange/buy back amount of the product.
- For products not bought from Diamondiary Stores/Website(www.diamondiary.com)/App an additional deduction of 10% would be charged over and above the above mentioned Lifetime Exchange & Buy Back policy.