INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Do you offer custom jewellery designs?

Yes! We specialize in custom jewellery. Whether you're looking to create a unique engagement ring or design a piece for a special occasion, our team is here to bring your vision to life. Contact us to discuss your ideas, and we’ll guide you through the process.

2. What materials do you use in your jewellery?

Our Jewellery is crafted from high-quality materials, including gold and it's alloys. Various precious and semi-precious gemstones. Each piece undergoes strict quality checks to ensure it meets our high standards.

3. How do I know my ring size?

If you're unsure about your ring size, you can visit a local jeweller to have it measured. Alternatively, refer to our Ring Size Guide for an at-home measurement method. Feel free to reach out if you have any questions.

4. Do you offer resizing services?

Yes, we offer resizing for most rings. Please note that some intricate designs may have limitations, but our team will work with you to find the best solution. Contact us to discuss resizing options and costs.

5. What are your shipping options?

We offer various shipping options, including standard and express delivery. Orders over a certain amount may qualify for free shipping. Once your order is placed, you’ll receive a confirmation email with tracking details.

6. Can I track my order?

Yes! Once your order ships, we’ll send you a tracking number via email, so you can monitor its journey from our warehouse to your door.

7. What is your return and exchange policy?

We want you to love your purchase. If you're not completely satisfied, we offer a return or exchange within 7 days of purchase for unworn items in their original packaging. Custom orders and engraved items are non-returnable. Please see our Returns Policy page for more details.

8. How should I care for my Jewellery?

To keep your Jewellery looking its best, avoid exposing it to harsh chemicals or extreme temperatures. We recommend storing it in a dry place and cleaning it regularly with a soft cloth. Check our Jewellery Care Guide for more tips.

9. Do you offer warranties on your Jewellery?

Yes, we offer a warranty on all our products, covering manufacturing defects for 30 days. This does not cover normal wear and tear or damage caused by accidents. Contact us if you need assistance with a warranty claim.

10. How can I contact you?

Our team is here to help! You can reach us via email or fill out the form on our Contact Us page, and we'll get back to you as soon as possible.

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