Shipping Policy
Effective Date: 15-11-2024
At Diamondiary, we are committed to ensuring that your jewellery reaches you in perfect condition and as quickly as possible. Please review our shipping policy for all the details you need.
Shipping Destinations
We ship to the all the locations domestically serviceable within Pan India.
If your location is not listed, please contact us at info@diamondiary.com to inquire about shipping options.
Processing Time
Orders are processed within 2-3 business days after payment confirmation.
Custom-made or personalized jewellery may require additional processing time, which will be updated to the customer via mail communication.
Orders are not shipped on weekends or public holidays.
You will receive an email confirmation with a tracking number once your order has shipped.
Shipping Options & Rates
Domestic Shipping within India
Standard Shipping: Free for orders above 5000 Rs | Delivery time: 7-10 Business Days.
Express Shipping: As per Location And Service | Delivery time: 2-3 Business Days.
Order Tracking
All shipments include tracking. Once your order has been dispatched, you will receive a tracking number via email to monitor your package’s journey.
Packaging
We take great care to package your jewellery securely, ensuring it arrives safely. All orders are shipped in branded, elegant packaging, perfect for gifting.
Lost, Delayed, or Damaged Packages
While we strive for smooth delivery, unforeseen issues can occur:
If your package is delayed, lost, or arrives damaged, please contact us immediately at info@diamondiary.com with your order number and details. We will assist in resolving the issue with the shipping carrier.
Important Notes
Ensure your shipping address is accurate before completing your purchase. We cannot be held responsible for packages shipped to incorrect addresses.
Delivery times are estimates and may vary due to circumstances such as weather, customs clearance, or carrier delays.
If you have any questions or need assistance, please reach out to us at info@diamondiary.com or call us at +91 7056238193.
Thank you for choosing Diamondiary to adorn your moments!